Shipping Policy

At PrintChitra, we aim to process and deliver your orders as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

Most orders are processed within 1–3 business days. Customized and personalized products may require additional time depending on the design, approval, and production process.

2. Estimated Delivery Time

Delivery timelines may vary depending on your location and product type.

• Standard Orders: 3–7 business days
• Customized Orders: 5–10 business days
• B2B / Bulk Orders: Delivery time may vary based on quantity and project requirements

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. From time to time, we may offer free shipping on selected products, order values, or promotional campaigns.

4. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders across India.

5. Order Tracking

Once your order has been shipped, you will receive tracking details by email, SMS, or WhatsApp, depending on the contact information provided during checkout.

6. Delays in Delivery

While we try our best to deliver on time, delays may occur due to courier issues, weather conditions, remote locations, festivals, strikes, or other unforeseen circumstances. PrintChitra will not be held liable for delays caused by third-party logistics providers or events beyond our control.

7. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and phone number. If an order is delayed, returned, or undelivered due to incorrect details provided by the customer, additional shipping charges may apply for re-dispatch.

8. Delivery Acceptance

Please inspect the package at the time of delivery. If the package appears damaged or tampered with, we recommend recording an unboxing video and contacting us within 48 hours of receiving the order.

9. Contact Us

For shipping-related questions or support, please contact us:

Email: help@chitrachaya.com
Phone: +91 9760114367
Address: C-286, Sector-10, Noida-201306

By placing an order on our website, you agree to this Shipping Policy.